Current Page
  1. Home
  2. Forum
  3. Product Q&A

Product Q&A

Product Q&A

ProducT Forum Details
Title ★ [Important] Overseas delivery /RETURN/EXCHANGE ★
Posted by BOYLONDONINTERNATIONAL CO.,LTD (ip:)
  • Rate 0points  
  • Date 2020-09-16 17:16:04
  • Recommend Recommend
  • View 1399

[Overseas Shipping]

For overseas shipping procedures,

BOYLONDON > Overseas courier > International Shipping > Customs clearance > Country > Local courier > Customer

Proceed in order.

Delivery takes two to four weeks.

It may take more than that.

Additional shipping charges may be charged depending on distance and weight. 

Each national tariff is not responsible for BOYLONDON. Please note this.




Return Address:

"BOYLONDON INTERNATIONAL"

11F, 97, Toegye-ro, Jung-gu, Seoul, Republic of Korea  [04535]

 


[Before Shipment]

For both cancellation and exchange, it can be proceeded only when your order is ‘Pending’.

If not, it means your order has been packed and already sent out, so we cannot process the change or cancellation of order.

Please contact BOYLONDON CS center via phone, email or board ASAP. 

 


[After Shipment]

Expenses may be incurred for exchange/return.

(The cost of exchange/return may be between $80 ~.  *More can occur depending on the weight & distance.)

Any request for return or exchange must be notified within 7 days  (even for defective itemsof receipt of the product.

Once confirmed, items must be returned immediately.

We also advise customers to take note of the returning items' tracking number for future reference.

Please note that the deadlines are based on KST (Korean Standard Time).

 

BOYLONDON must be contacted via the Q and A board before making any returns or exchanges.  Product availability must be checked first for exchanges. 

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A board.

 If any items are missing from your package, contact our customer service the day you receive your package.

 

BOYLONDON will only bear the shipping costs of defective or wrongly shipped items.  

All other shipping costs will be the responsibility of the buyer.  

If non-defective items are sent to BOYLONDON along with defective items, the buyer will be responsible for all shipping costs.

 

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

 

  • Any item where the tags have been removed, regardless of if they were defective before arrival.
  • Items that show traces of use, wash, or alterations.
  • Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
  • All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer

 

BOYLONDON is not responsible for problems caused by carelessness of buyers.  

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by BOYLONDON according to seller and buyer’s protection laws.  

Please wash and care items according to the tips stated on the website.

 

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

 


All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.



[Cases where replacement/return is not possible]

        ✔ Past the replacement/return application period. (after 7 days from receiving goods)  

        ✔ If the goods have been devalued due to product wear and damage, negligence/carelessness, and perfume/cigarette, etc.

        ✔ If the packaging or components of goods is lost or damaged. (e.g. tag, vinyl packaging)

        Defective goods due to improper washing.

        If the goods have been dramatically devalued over time to the extent that they cannot be resold. (including defective goods)

        In case of defect discovered after taking on the goods without checking in advance for defects in uncontaminated indoor place.

        Goods that decrease in value simply by putting on such as leggings and accessories.

        Goods purchased offline.

        Pieces of thread, backstitch details, chalk marks and creases may not be the grounds for defect..

        ✔ Replacement/return may not be processed even if the goods are defective or shipped incorrectly if they are worn, tags are removed or the goods are washed or alterated.




Attachment
Password Please enter password to remove or edit this post.
Edit Comment

Password :

/ byte

Password : Submit Cancel

Add Comment
Add a commentName : Password : View Reply

Combination in 10-16 characters containing at least two of the followings: upper and lower case letters/numbers/special letters

/ byte

Please type without any spaces.(case sensitive)

Comments can be added by Member only.